As IT Pros a major part of our responsibility is to keep our organizations IT services up and running. Historically this was a pretty straight forward job. It’s never been an easy job, but your software on your servers connected to your network makes everything straight forward. Moving services to Office 365 makes things much more complicated. How do you manage an outage for a cloud service? Is there any point to monitoring a cloud service when you can’t do anything to fix an outage?

In this blog post I’m going to look at a recent Office 365 outage and talk about what we as IT Pros should be doing to ensure that we’re helping the organizations we work for get the most out of their Office 365 subscription.